Workflow - Features and Benefits

  • Fully Integrated – being an Application Matrix module, WorkFlow is fully integrated into the other components of your cloud. This eliminates data entry duplication and errors, improving productivity and customer relations.
  • Customisable – during the initial consulting phase of a deployment, your business processes will be mapped and converted into Workflow Business Rules. This will allow the system to mould itself to the day to day running of your operation – in other words, the system fits in with your business not the other way around. 
  • Mobile – access to task details is available from a basically any PC, smartphone or tablet with an intent connection and a web browser. This means that your staff have access to information when and where they need it.
  • Visibility – detailed reporting gives you total visibility over your operation. Effective running of any business is dependent on having access to the right information when you need it. During the implementation, we will develop report templates that meet your needs. 
  • Alerts – when new jobs are created or when someone else needs to pick up the ball, the Workflow system can send an alert by email or SMS to the new flow owner.
  • Exception management – be alerted when tasks go too long without being actioned. This means you can offer service level agreements with customers and ensure that nothing slips through the loop.

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